Shop Policies

Processing Time:

  • Items already completed ship within 24 hours.

  • Typical processing time: 3-5 days, depending on order volume or product complexity.

  • I will communicate any delays promptly.

Return Policy:

  • Contact me first to initiate returns.

  • I accept returns within seven days of delivery for a full refund or exchange.

  • The item must be unused, in its original packaging, and in its original condition.

  • Buyer covers return shipping costs.

Care Instructions:

  • Handling: Handle with clean hands to avoid transferring oils or dirt. Support the spine when opening.

  • Storage: Store in a cool, dry place away from sunlight and humidity.

  • Avoiding Water Damage: Keep away from water; blot gently if exposed to moisture.

  • Cleaning: Lightly dust with a dry cloth or soft brush; avoid water or cleaning solutions.

  • Opening and Closing: Use bookmarks; avoid pulling excessively on pages or covers.

  • Display: Use bookends to support an upright display; avoid leaning against objects.

  • Regular Inspection: Periodically check for wear, loose pages, or binding damage.

These instructions ensure your handmade item maintains its quality and appearance over time.

 

FAQs:

Q: How long does shipping take once you make my item?

  • A: Depending on your location and shipping method, estimated 3-6 days.

Q: Do you accept custom orders?

  • A: No, I currently do not accept custom orders.

Q: What should I do if my item arrives damaged?

  • I package items carefully to ensure their safe arrival. If your item arrives damaged, please get in touch with me immediately with a photo of the damage for USPS claim purposes. We will swiftly resolve this to your satisfaction.

Q: Can I cancel my order if it has yet to ship?

  • A: If your order has not shipped, you can cancel it for a full refund. Please get in touch with me immediately if you wish to cancel.

Q: What happens if my order gets lost or delivered to the wrong address?

  • A: Unfortunately, the USPS can lose or deliver mail to the wrong address. While this situation is frustrating, I am not responsible for lost or misdelivered items. Don't hesitate to contact your post office to inquire if the USPS can recover your package. https://www.usps.com/help/missing-mail.htm

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